Effective Date: March 5, 2024
Introduction
This Privacy Policy describes how immersee.ae (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit and use our website (“Website”). SEE Events LLC (“IMMERSEE“) attaches great importance to protecting your personal data and respecting your privacy.
We collect the following information:
- When you contact us through our contact form, you may provide us with your name, email address, and other information you choose to share.
- We may collect non-personal information such as your IP address, browser type, and operating system. This information is used to improve the functionality of our Website and understand how visitors use it.
- We may, with your explicit consent, share a limited amount of data with Advertising and Marketing partners to provide you with a more personalized experience. This could include targeting you with relevant advertisements or promotions. You can choose to opt out of sharing your data for this purpose at any time.
Identification and Technical Data
- Identification data (e.g., surname, first name, email address, username, gender, password, Region, type of device).
- Technical data (e.g., IP address, type of browser used).
- Credit or debit card and transaction details, if you make a payment for our products and services, which are not stored by Hyperspace and are provided directly to our payment solution provider via a secured connection. All credit and debit card and transaction processing adheres to global data security standards to protect cardholder data.
Other Data
- First name, last name, and date of birth for you and your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile.
- Information collected indirectly or automatically via cookies (e.g., your IP address, device ID, geolocation browsing history) or via our CCTV for security and public safety.
- Any personal data contained in any correspondence you send to us.
Location Data
- We may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may provide us with information on nearby devices, Wi-Fi access points, and cell towers.
VR/AR Interaction Data
- If you participate in our VR or AR experiences, we may collect data about your interactions within these environments. This may include motion tracking data, interactions with virtual objects, and other actions you perform within the immersive experience.
- We may collect information about the devices you use to access our VR or AR experiences, including hardware model, operating system, unique device identifiers, and mobile network information.
User-Generated Content
- When you create, upload, or share content (such as photos, videos, comments, and other materials) on our Website or through our VR/AR experiences, we may collect and store this content. You retain ownership of any intellectual property rights that you hold in that content.
Analytics and Tracking Technologies
- We use third-party analytics tools to help us measure traffic and usage trends for our Website and immersive experiences. These tools collect information sent by your device or our Website, including the pages you visit, your interactions within the Website, and other information that assists us in improving the Website and services.
Cookies and Similar Technologies
- We use cookies and similar tracking technologies to track activity on our Website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
We use the information we collect for the following purposes:
- To respond to your inquiries and requests
- To improve the functionality of our Website
- To analyze how visitors use our Website
- To provide you with a more personalized experience (only with your explicit consent)
- To verify your identity using Platinumlist data (if applicable)
- To comply with legal and regulatory requirements
- To generate revenue from our products and services, but only in ways that are clearly disclosed in this Privacy Policy and for which you have provided your explicit consent.
- To manage our relationship with visitors to the Site
- To improve our services and our Site
- To manage any potential or actual disputes with you or third parties
- To send marketing messages and promotional content relating to our activities, products, and services
We will not share your personal information with any third party without your consent, except as follows:
- To service providers who help us operate our Website
- To Advertising and Marketing partners (only with your explicit consent for personalized experience)
- To Platinumlist for user verification and ticket purchases (if applicable)
- To comply with legal and regulatory requirements
- To protect the rights and safety of ourselves and others
- To our service providers, suppliers, agents, and contractors, to the extent that they assist us in carrying out the purposes set out in this policy
- To other entities of the Hyperspace Group
- To competent courts, public authorities, government agencies, and law enforcement agencies
Ticket Purchases
For purchasing tickets, you will be redirected to the Platinumlist website. Platinumlist is a third-party service, and their privacy policy will apply to any data you provide during the ticket purchasing process. We recommend reviewing Platinumlist’s privacy policy before completing your purchase.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.
Your Choices
You have the following choices regarding your information:
- You can choose not to provide us with any personal information, including opting out of sharing data for a personalized experience.
- You can withdraw your consent for any data sharing practices at any time.
- You can request to access, update, or delete your personal information by contacting us at [insert contact information].
Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Transfer of Data Outside the United Arab Emirates
Should your personal data be transferred outside the United Arab Emirates (“UAE”), we ensure that the level of protection your personal data is given is not adversely affected by such transfers. We will only transfer your information to such third parties where we have made arrangements to ensure that your data is treated securely in accordance with this Privacy Policy and applicable law.
Your Rights
As a data subject, you have the right (subject to certain limitations under applicable laws) to request access to your personal data and request that it be rectified or erased. You also have the right to request that processing of your personal data be restricted or to object to the same. You have the right to portability of your personal data. To exercise your rights, please contact us using the contact details provided below. To process your request as efficiently as possible, we may ask you for certain additional information to confirm your identity and/or assist in locating the personal data that forms the subject matter of your request.
Cookies
Our Site uses cookies which help us provide you with a better website and browsing experience. You can choose to accept or decline cookies; where you decline cookies, this may prevent you from taking full advantage of the Site. Please contact us at data.privacy@immersee.ae if you wish to know more about the Cookies we use.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Website.
This Privacy Policy may be changed or updated occasionally to meet the regulatory and technical requirements and standards. Therefore, you are encouraged to frequently visit the policy in order to be updated about the changes. Modifications will be effective on the day they are posted.
Additional Considerations for Immersive Experiences
Collection of Location Data
- We may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may provide us with information on nearby devices, Wi-Fi access points, and cell towers.
Virtual and Augmented Reality Data
- If you participate in our VR or AR experiences, we may collect data about your interactions within these environments. This may include motion tracking data, interactions with virtual objects, and other actions you perform within the immersive experience.
- We may collect information about the devices you use to access our VR or AR experiences, including hardware model, operating system, unique device identifiers, and mobile network information.
User-Generated Content
- When you create, upload, or share content (such as photos, videos, comments, and other materials) on our Website or through our VR/AR experiences, we may collect and store this content. You retain ownership of any intellectual property rights that you hold in that content.
Data Usage
- We may use user-generated content to improve our services, for promotional purposes, and to ensure compliance with our terms and conditions.
Analytics and Tracking Technologies
- We use third-party analytics tools to help us measure traffic and usage trends for our Website and immersive experiences. These tools collect information sent by your device or our Website, including the pages you visit, your interactions within the Website, and other information that assists us in improving the Website and services.
Cookies and Similar Technologies
- We use cookies and similar tracking technologies to track activity on our Website and hold certain information. You can instruct your browser
to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
Integration with Third-Party Services
- Our Website and immersive experiences may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Third-Party Advertising
- We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information about your visits to our Website and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Data Retention
Retention Periods
- We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
International Users
Cross-Border Data Transfers
- Our Website and services are accessible globally. If you are accessing our services from outside the UAE, your information may be transferred to, stored, and processed in the UAE or other countries where our servers are located. By using our services, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy Policy.
User Rights and Controls
Data Portability
- You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
Automated Decision-Making
- We do not use automated decision-making or profiling that significantly affects users. If this changes in the future, we will inform you and provide you with information about your rights relating to such processing.
Data Protection Officer
- If you have any questions or concerns about our use of your personal information, you can contact our Data Protection Officer at dpo@immersee.ae.
